An Pressing Product Correction Notification has been issued for Dexcom G6 Steady Glucose Monitoring (CGM) receivers.
Producer AMSL Diabetes says some prospects of the G6 receiver might expertise a problem the place alerts/alarms don’t operate as they need to. In very uncommon cases, the alert/alarm could also be missed or delayed.
Customers depend on these alerts to indicate glucose ranges which can be too excessive or too low. If these alerts don’t function as anticipated, customers might not obtain well timed notifications.
The producer lists identification data regarding the affected units as (STK-GS-120 – All batches) ARTG 169241.
Customers are urged to take fast motion to make sure their gadget is functioning appropriately and to keep away from potential well being dangers.
The producer has outlined a sequence of steps for customers to confirm that their alerts are functioning correctly. These embrace checking the gadget settings, guaranteeing notifications are enabled, and confirming that software program updates have been put in. Moreover, customers can carry out common handbook glucose monitoring as a backup measure.
People who expertise points with their gadget ought to search fast assist from Dexcom’s buyer assist staff on 1300 851 056 or e mail [email protected] with the product serial quantity listed on the again.
